Frequently Asked Questions
Everything you need to know about your Tales.com experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express options are available at checkout for delivery within 1-2 business days.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Returns are processed within 7 days of receipt.
How do I find my correct size?
Each product page features a detailed 'Size Guide'. We recommend measuring yourself and comparing it to our chart for the perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment plans through Klarna.
Are your materials sustainably sourced?
Yes, Tales.com is committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester.
Can I change my order after it has been placed?
Because we process orders quickly, we can only make changes within 60 minutes of purchase. Please contact our support team immediately.